customer satisfactionTag Archive -

Fall In LOVE With Your Clients

Let me ask you first, do you love your job as a business owner? For most of you this should be an easy question. If this is not an easy question, then you may want to consider why you are even own a business.

For those of you that love your business, have you ever figured out the reason why you continue to be successful in your business? It’s likely not the way you mix different songs or how much equipment you have, but rather the way you treat your clients.

NOW IT’S TIME TO FALL IN LOVE WITH YOUR CLIENTS!

Your clients are the reason you are successful today instead of being just a bedroom DJ. Yeah, that’s right. They obviously felt something towards you to make them want to book you for an event. Now it’s time to turn the tide and fall in love with your clients.

Love is a powerful word. Webster’s Dictionary says that love means “to have a deep, tender, ineffable feeling of affection and solicitude toward a person.” I know that this is getting pretty deep for some of you, but it’s the reason that you have been given the opportunity to do what you love. It’s also the reason that your clients will come back to you year after year to use your entertainment services for their events.

What do I mean when I talk about falling in love with your clients? When was the last time that you called your clients just to say hi? Did you send a sympathy card when you heard about the loss of a family member? Did you cut out the photo of their son/daughters on the front sports page and mail it to them? Did you call them and offer to take them to a collegiate football or basketball game because you had extra tickets? Did you send them a nice birthday card on their birthday? Did you offer to take them out to lunch or dinner just because you had some time during the day? Instead of going golfing by yourself, did you invite a couple of clients to go with you so that you could hang out with them and they could also meet each other to network with one another?

You might think I am crazy, but these are some of the things that you should be doing if you want to fall in love with your clients. This will keep the relationship happy for many, many years to come. If you decide stop loving your clients, like all relationships, you will most likely BREAK UP or be DIVORCED! After that, you will be left out on the street looking for new love.

Cherish the clients that you currently have and show them the love and appreciation that you have for them. If you continue to do that, then they will continue to love you unconditionally throughout the journey of your career, providing you with substantial income every year.

4 Ways to Improve Auto Responders to Increase Sales

Increase your sales with better marketing techniques using new and improved autoresponders. Here are ways to get started:

1. Publish free reports to send via your autoresponder. The reports should be related to your business or website, and contain information, ads and links to your sites. People love getting freebies. I bet even you do.

2. Collect vital customer satisfaction information by publishing a survey to send via auto responder to those who sign up on your site in exchange for a free eBook, software or trial period at your membership site. This type of information will help you understand their needs, preferences and dislikes better.

3. Instead of answering each customer question that is e-mailed to you, publish “Frequently Asked Questions” of FAQs, and make them available via autoresponder to those who sign up. This will definitely save time and spare “support” headaches.

4. Instead of publishing all of your customer testimonials or endorsements on your website, publish only a few, and then set up an autoresponder form that invites visitors to receive a complete list. Give them a power-packed list including some video testimonials. This proves to be more effective than including all of them in your website all at once.

Learn the art of mixing and matching. Changing your autoresponder strategies will definitely change your auto responder results!